Lab Phase 1
The Problem
Inefficient Workflows:
Manual data entry through long, fixed forms slowed down veterinarians during consultations.Lack of Integration:
Disconnected invoicing, lab reports, and prescriptions led to duplicated efforts and operational delays.No Flexibility:
Doctors couldn’t customise records to match their workflow, leading to frustration.Collaboration Issues:
No system for managing multiple users accessing/editing records.Poor Access to Historical Data:
Timeline and past medical records were hard to navigate, reducing care efficiency.
My Role
Owned the end-to-end design process.
Conducted competitor analysis (Notion, Google Docs, Excel) to inspire flexible, modular design.
Led user research through interviews with veterinarians and stakeholders.
Created wireframes, prototypes, and high-fidelity UI in Figma.
Delivered detailed specs to developers via Jira and Notion.
Collaborated with PMS and devs to resolve implementation challenges.
Conducted design reviews and iterations based on feedback.
Design Process
1. Discovery & Research
Identified pain points through direct interviews with doctors, paravets, and admin staff.
Mapped workflows to uncover inefficiencies in the existing MR system.
2. Competitor Benchmarking
Studied flexible documentation tools to design a modular editor that balances freedom with medical structure.
3. Ideation & Wireframing
Explored multiple design directions to address customisation, integration, and ease of use.
4. Prototyping & Testing
Developed interactive prototypes and validated them with end-users.
4. Collaboration & Delivery
Provided developers with component libraries and design guidelines.
Supported implementation through ongoing reviews.
